Troubleshooting Tips & Tricks

Q: What if my sensor is offline?

A: For Indoor Sensor - Soft Reset (Fixes most disconnections):

• Hold reset button for 5 seconds (on right side of sensor). You should see the LED light on the back of the sensor light up, then you can release the button. Be sure to release the button when you see the light come on to avoid a “Hard Reset”. Wait 3 minutes, and refresh the app to recheck connection status.

• If the light did not come on during the soft reset, please unplug the sensor for 5 seconds and plug it back in.

• If light does not flash when setting up/soft reset does not work, try Hard Reset.

A: For Outdoor sensor - you can reset by simply removing batteries.

• Please try to remove batteries for 5 seconds, then place them back in to the sensor once light flashes.
• Try to "Set up outdoor sensor" again on your app and follow steps.

How to do a Hard Reset (for Indoor sensor):

• Hold reset button for about 10 seconds (until the strobe becomes quick flash)

• The sensor has been reset and is now in setup mode - sensor is back to factory settings.

• If the sensor will not connect, try resetting the WiFi router.

• If it still does not connect, please try setting up at your personal property to rule out if it is a WiFi router issue

• If you get an error message after inputting their WiFi information, password is most likely wrong.

  • NoiseAware sensors ONLY operate on the 2.4g WiFi network - if there are different passwords for the router’s 2.4 and 5g networks, double check that you are entering the correct one.

Q: What do I do if it says “can not detect sensor”?

No.

1. Go to Bluetooth settings > Turn on Bluetooth

Yes.

1. Disconnect from any other Bluetooth devices (headphones, smart watch, speakers, etc.)

2. Go to your phone settings > Location

3. From app list > Select the NoiseAware app > Allow access to location

4. Go back in to NoiseAware app > Try “Set up sensor” again