Q: What if my sensor is offline?
A: For Indoor Sensor - Soft Reset (Fixes most disconnections):
Hold reset button for 5 seconds (on right side of sensor). You should see the LED light on the back of the sensor light up, then you can release the button. Be sure to release the button when you see the light come on to avoid a “Hard Reset”. Wait 3 minutes, and refresh the app to recheck connection status.
If the light did not come on during the soft reset, please unplug the sensor for 5 seconds and plug it back in.
If light does not flash when setting up/soft reset does not work, try Hard Reset.
A: For Outdoor sensor - you can reset by simply removing batteries.
- Please try to remove batteries for 5 seconds, then place them back in to the sensor once light flashes.
- Try to "Set up outdoor sensor" again on your app and follow steps.
How to do a Hard Reset (for Indoor sensor):
Hold reset button for about 10 seconds (until the strobe becomes quick flash)
The sensor has been reset and is now in setup mode - sensor is back to factory settings.
If the sensor will not connect, try resetting the WiFi router.
If it still does not connect, please try setting up at your personal property to rule out if it is a WiFi router issue
If you get an error message after inputting their WiFi information, password is most likely wrong.
NoiseAware sensors ONLY operate on the 2.4g WiFi network - if there are different passwords for the router’s 2.4 and 5g networks, double check that you are entering the correct one.
Q: What do I do if it says “can not detect sensor”?
Is your Bluetooth on?
Go to Bluetooth settings > Turn on Bluetooth
Disconnect from any other Bluetooth devices (headphones, smart watch, speakers, etc.)
Go to your phone settings > Location
From app list > Select the NoiseAware app > Allow access to location
Go back in to NoiseAware app > Try “Set up sensor” again
Q: Nothing is working for me! How can I get in touch with someone to help?
We have a support staff that works M-F; 9-5 (CST)! You can reach out via the following channels:
- Email us: firstname.lastname@example.org
- Text us: 1 (214) 571-7158
- Call us: +1 (888) 847-5538
We do our very best to get back to everyone as quickly as possible. Ideally we answer right away, or respond quickly, but high support volume may lead to wait times of 1-2 business days, so please bear with us. We handle all requests in the order they were received.
We understand that you may need to be sure you can speak to someone while you are at the property! If you don't get ahold of us right away, please use the following link to schedule time with our team at a time that works for you! Book Time With Us Here!