For Indoor Sensor
Soft Reset (Fixes most disconnections):
Unplug the sensor and plug it back in. Reset your app or refresh your browser and check the status. If the sensor is not back online after 2 minutes, you should hard reset the sensor and re-install it.
How to do a Hard Reset:
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Hold reset button for about 10 seconds (until the strobe becomes quick flash)
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The sensor has been reset and is now in setup mode - sensor is back to factory settings. You can now install the sensor again from your mobile app. For a reminder on how to set up your sensor, click here
NOTE: NoiseAware sensors ONLY operate on the 2.4g WiFi network - if there are different passwords for the router’s 2.4 and 5g networks, double check that you are entering the correct one.
How to do a Hard Reset:
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Hold reset button for about 10 seconds (until the strobe becomes quick flash)
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The sensor has been reset and is now in setup mode - sensor is back to factory settings.
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If the sensor will not connect, try resetting the WiFi router.
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If it still does not connect, please try setting up at your personal property to rule out if it is a WiFi router issue
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If you get an error message after inputting their WiFi information, password is most likely wrong.
NOTE: NoiseAware sensors ONLY operate on the 2.4g WiFi network - if there are different passwords for the router’s 2.4 and 5g networks, double check that you are entering the correct one.
For Outdoor Sensor
- Please remove both batteries for 5 seconds, then place them back in to the sensor.
- When you put batteries back in, you should see the sensor light up like this
If the sensor does not light up, the batteries are dead. Outdoor sensors take CR-123A batteries, and the batteries should last 3-6 months depending on connection quality and weather. Extreme weather and temperature swings exceeding 40 degrees in the same day can drain batteries faster. Batteries will die sooner when disconnected as they do work hard to get back online. Once they have been offline for more than 2 weeks, the batteries will likely be dead. CR-123A batteries are available at most grocery stores, drug stores and hardware stores.