What is AutoResolve by NoiseAware?
AutoResolve by NoiseAware is a managed service where our trained agents will access your reservation data daily and make sure that your guests' information is accurate and available to NoiseAware so that we can send automated messages following our AutoResolve process. Because AutoResolve by NoiseAware requires access to your reservation data, you will have to share access to your PMS with our team. We support most major PMS platforms with this service.
What does this Integration do?
When you connect AutoResolve by NoiseAware our team will reach out to confirm what PMS software you use and provide specific instructions to help you get started. Once you've shared your reservation data with our team, we will begin reviewing and uploading your current guest information to NoiseAware on a daily basis. When NoiseAware detects that your guests are being too loud, NoiseAware will send up to two SMS messages to the current guest automatically asking them to quiet down. This new AutoResolve feature means that you get the same protection from NoiseAware without having to directly message your guests whenever you receive an alert.
How do I get started?
From the Integrations tab of our dashboard, find AutoResolve by NoiseAware and click to connect. A member of our team will contact you to confirm which PMS you are using and help you set up access for our AutoResolve agents. Instructions will vary depending on what PMS you are using, but don't hesitate to ask if you have any questions about the service. Only Administrators on your NoiseAware account will be able to set up the integration.
Once our team has confirmed that they can access your reservation data, we will begin updating your guest information in NoiseAware daily, and enable the AutoResolve feature to contact your guests automatically if they get too loud.
How many alerts does the guest get?
The guest will receive up to two notifications if they are consistently noisy. The first message is sent as soon as 10-minutes after they cross the noise threshold for your property, depending on the guest's noise trends.
If the noise continues for another 10-minutes, then they are sent a follow up message.
If the noise continues for another 10-minutes, then you are sent a notification of the guest's continual noise. It is up to you how you would like to proceed, but we recommend a call to the guest or a visit to the property when possible. No further messages will be automated at this point.
How do I know when a guest has been messaged?
Customers using AutoResolve by NoiseAware will get access to reporting where you will be able to see a summary of noise issues detected, and how they were resolved automatically by NoiseAware.
How can I take advantage of this?
- Click the "Integrations" tab from within your NoiseAware account, and "Connect" to AutoResolve by NoiseAware