CrowdControl Support

What Is CrowdControl?

CrowdControl is NoiseAware’s elevated-occupancy detection and alerting service. It is currently available for all existing NoiseAware customers and is designed to work for single-family homes and similar, detached properties. When this feature is enabled, users are able to see occupancy data charted in a graph that appears just below the noise graph on the property view page. Users have the option to receive an alert when their sensor detects elevated occupancy levels inside the property. Occupancy alerting can be enabled or disabled for individual properties, depending on a user’s preferences

How Does CrowdControl Work?

Occupancy levels are measured by existing noise sensors, so there is likely no need for you to purchase and install additional hardware (see the requirements section for additional details). Occupancy is reported on a “relative” basis, meaning that CrowdControl does not provide an exact head count of guests at your property. Instead, your sensor is able to detect wireless signals at your property. Our software is constantly monitoring the number of signals at your property to determine when your property is likely vacant, occupied at a typical level, or over-occupied. If you have subscribed to CrowdControl alerts, you will be notified when our system detects elevated occupancy at your property. CrowdControl alerting can be enabled or disabled for individual properties, depending on a user’s preferences.

What’s in this feature?

Alerts:

• Occupancy Alerts will be delivered via SMS or by email for any “Elevated Occupancy” event.
• Occupancy alerts can be turned on or off at any time for any property in the Account Settings page. (see Enabling/Disabling CrowdControl Alerts section for additional details).

Graph:

• Monitor your occupancy data for a specific property in their respective property detail page.

• View the occupancy data alongside the noise data for any specific time frame by using the date picker

• The graph will indicate whether the property’s occupancy is elevated (in the red zone) or if it’s average/vacant (below the red zone).

What should I do if I get an alert about elevated occupancy?

CrowdControl is designed to help users determine dramatic changes in occupancy based on volume of wireless signals. When you receive your first alert, it's important to consider the context of your property and the relative noise levels on your graph. Here are a few scenarios we encountered during testing; we encourage your feedback about other situations you encounter:

 High noise levels and elevated occupancy

If you see high noise levels and elevated occupancy, we recommend reaching out to the guest and reminding them of your quiet hours and house rules.

Noise decrease while occupancy remains elevated

If you see noise decrease while occupancy remains elevated, and you have a doorbell camera, it might be worth checking your camera footage to make sure the crowd has dissipated.

Things To Keep In Mind

High foot traffic in close proximity to your home could potentially cause misleading elevated occupancy readings. 

While CrowdControl has gone through extensive testing, we know each property is unique, and it’s our goal to make something that works for you. If we are not hitting your expectations, or you have an idea on how we can make this feature better, we want to hear about it. Email us at support@noiseaware.com