More than a sensor, a solution.
What is AutoResolve?
AutoResolve will automatically solve noise issues for you so you can sleep through night! AutoResolve is NoiseAware’s latest innovation and is now included as a standard for every customer. After setting up AutoResolve, NoiseAware will send automatic text messages to your guests when they get too loud. You can expect that over 90% of noise issues are solved without needing your attention at all. In the rare case that guests do not lower the volume after we contact them, we will escalate the situation to you. Safety and security are our top concerns, but we don’t want to bother you with an alert in the middle of the night if it isn’t absolutely necessary.
How does AutoResolve work?
Our AutoResolve algorithm is based on over four years of hands-on experience monitoring and managing noise issues at rental properties, and we’re proud to be able to share our expertise with you. We have manually monitored over 1.3 million booked nights, and have developed what we have found to be the most effective protocol for resolving noise issues. After we detect noise over your set thresholds, we start the AutoResolve process and continue to check the noise levels every ten minutes for as long as the noise event is active. If it looks like the noise levels are reducing, we wait another ten minutes before checking again. But if it looks like the noise levels are staying above your threshold, we escalate to the next step in our AutoResolve process:
Step 1 - A friendly message to the guest:
“Hello [GuestFirstName], we are reaching out on behalf of [YourOrganizationName]. We were made aware that there was an elevated amount of noise at the property. Please note that we want to keep an appropriate noise level to ensure comfort for all of our guests and neighbors.”
Step 2 - A firm message to the guest:
“Hello again, elevated noise continues to be reported at the property. Please refer to the rental agreement/house rules for our noise policy and quiet hours to avoid any potential fines.”
Step 3 - An escalation to you:
”[SensorName] Noise at [PropertyName] since [StartTime].
The guest was contacted at [Time] and [Time]. Noise is still ongoing. It’s time to intervene.
If we detect noise at a property that doesn’t have a current guest, we’ll bring this to your attention immediately.
What AutoResolve option is best for me?
Today we offer two different ways you can use AutoResolve:
Breezeway: If you use a PMS that is integrated with Breezeway, this is the right choice for you. Breezeway is a property care, operations, and messaging platform that helps you provide the highest-quality property and the best guest experience possible. If you request the Breezeway integration our team will help you get set up, and after the integration is complete all of your NoiseAware alerts will be sent to Breezeway so that they can automatically message your guests and you can manage all of your guest communications from the Breezeway platform. Learn more >
AutoResolve by NoiseAware: If you use a PMS that isn’t integrated with Breezeway, don’t sweat! We’ve got you covered. If you apply for AutoResolve by NoiseAware we’ll connect you with a member of our team to help you get set up, and as long as you have a single source for all of your guest information, we’ll help you to share that information with our team so that we can manually access your reservations daily and make sure that everything is up-to-date and accurate in our system. Once set up, we’ll keep an eye on your reservation data and make sure that AutoResolve runs smoothly, sending automatic messages to your guests directly from NoiseAware. Learn more >
If none of the above options work for you, don’t worry. We may not be able to automatically message your guests, but we will still send you alerts based on our AutoResolve process so that you know exactly what actions to take and when to take them. We are also working to add more partners, integrations, and ways for you to enable AutoResolve, so hopefully we can provide this service to you soon - keep an eye on your email for announcements from NoiseAware.
How do I set up AutoResolve?
It depends on which of our available options works best for you. If you choose Breezeway, we will work with the Breezeway team to help you create a new Breezeway account or connect your existing Breezeway account. Once your account is connected, we’ll import your Breezeway properties into NoiseAware so that you can return to the NoiseAware dashboard, tell us which properties in NoiseAware match which properties in Breezeway, and turn on the AutoResolve integration. If you choose AutoResolve by NoiseAware, our team will help you to add a new login for your PMS software that our team can use to access your reservation data and keep it up-to-date in NoiseAware so that our system can run AutoResolve and automatically contact your guests for you.
If you have any questions about AutoResolve, let us know! You can always contact our team at email@example.com and we are happy to help you decide which AutoResolve option works best for you, and help you get set up.