NoiseAware's noise alerts help you act quickly and confidently to resolve noise issues.
After receiving an alert from NoiseAware, we recommend you contact the guest via text, the OTA messaging app (ie AirBnB, VRBO), or with your property management software if you use one with messaging features. If you have already interacted with the guest through any of these services, we recommend continuing with that means of communication. If not, try to text or call your guest directly.
What to do when you receive the 1st Alert
The 1st alert is sent after noise is trending above your threshold for a period of 10 minutes. At this point, it’s time to send a friendly reminder of the house rules to your guest.
Recommended Guest Messaging:
“Hello <guest name>, this is your host <your name>. We were made aware that there was an elevated amount of noise at your property. Please note that we want to keep an appropriate noise level to ensure comfort for all of our guests and neighbors.”
What to do when you receive the 2nd Alert
The 2nd alert is sent after noise is ongoing for at least 20 minutes. At this point, it’s time to send a firm message to your guest.
Recommended Guest Messaging:
“Hello again, elevated noise continues to be reported at your property. Please refer to the rental agreement/house rules for our noise policy and quiet hours to avoid any potential fines.”
What to do when you receive the 3rd Alert
The 3rd alert is sent after noise is ongoing for at least 30 minutes. At this point, it’s time to intervene directly by calling the guest, or visiting the property when possible.
Resolution
A resolution message is sent after noise has lowered for 15 minutes. No action is needed, you can now rest easy.