So you have your NoiseAware system installed, and alerts set up in a way that works for you.
You get to sit back and relax, knowing that NoiseAware will let you know when it’s time to reach out to your guests.
How you reach out to your guests is entirely up to you, but we have found that the following process resolves about 98% of noise events within 2 text messages to the guests:
- When you receive an alert, use the link provided in the message to access your NoiseAware property graph. Viewing the graph provides a lot of very useful information to understand the alert. Did the noise just begin, or has it been slowly building for some time? Is the noise just barely above the threshold, or is the noise greatly exceeding the threshold?
- Depending on the severity of the noise level, we recommend monitoring the graph for at least 5-10 minutes before contacting the guest via text. If it is a very minor alert, it may naturally subside before any action is required.
- After monitoring the alert for several minutes, if the noise is not subsiding, we recommend that you send the guest text message #1. We have suggested language below for this first message, but feel free to modify it in any way you’d like. We just want this first message to be as friendly as possible to nudge the guest to be more mindful of the neighbors and noise ordinances.
- Continue to monitor the noise levels for the next 5-10 minutes.
- At this point the vast majority of noise events will be resolved, but occasionally a second message may be needed to get your guests to bring the noise back to an acceptable level. See text message #2 below for the text.
- "Hi [Guest Name], I hope your stay is going well! I did receive a noise alert from my noise monitoring device, and wanted to check in. My building/neighborhood is pretty strict about noise issues so I'm passing this info along as a friendly reminder. I hope you are enjoying [City Name] and want to make sure you have a great stay at my place. Let me know if there is anything else I can do for you!"
- "Hello <Guest's Name>, this is your second warning. Our noise monitoring service is still indicating that there is elevated noise at the property. I'm reaching out to remind you to please respect our quiet hours during your stay. Complaints may result in fines. Our peaceful community is sensitive to noise and we don't want to have any issues with neighbors or local law enforcement. Please let us know if there is anything else we can do to make your stay more enjoyable."