Why is my sensor offline?
- Soft Reset
- Hard Reset
Soft resetting your sensor
The first step to troubleshooting any offline sensor should be a soft reset. This will refresh your sensor and should fix most disconnections. To soft reset your sensor, hold down the this button on the right hand side for 4 seconds. Once you see the light on the back begin to flash, you should let go:
Once you release the button, the sensor's light will strobe momentarily and then turn off. Now wait about 3 minutes, refresh your app and the sensor should then show ONLINE.
If that did not work, let's look at some troubleshooting tips.
Make sure the wifi is working at your property and that the sensor is receiving electricity. As long as the sensor lights up on the soft reset, the sensor is receiving electricity.
If there were no issues with the electricity, the problem may be WiFi related. Let's go ahead and reboot your router. To do this, you will just unplug the router from the wall for 30 seconds. Residential routers often get overworked from the high number of new devices your guests are connecting to them. Rebooting the router allow it to 'forget' all the old devices and free up memory space for new ones. This will not only help NoiseAware stay online, but improve the guest experience!
Moving your sensor closer to the router, or giving the sensor a better line of sight will improve your signal strength. Picture line of sight as a string tied from your sensor to your internet router. The shorter this string is, and the less large metal objects, electrical appliances and walls your sensor has to go to in order to communicate with your router, the better your connection is.
Avoid placing the sensor anywhere with a lot of electrical wires. This will interfere with connectivity. Please do not set up the sensor on any surge protector or multi-plug:
If all else fails, you may need to hard reset your sensor. To hard reset your sensor, hold down the side button for 8 seconds. You should start to see the sensor blink, then blink faster. Release when it begins to blink faster, and you should see a strobe effect on the sensor’s back light. Once the sensor has been hard reset, go to ‘Setup Sensor’ on your app and re-install your sensor. To see what the reset process looks like click here.
If you have any questions about setting up your sensor, refer to our set up guide here.