Why is my outdoor sensor offline?
- Check indoor sensor connectivity
- Check battery life
- Check sensor range
Indoor Sensor Connectivity
Outdoor sensors will only work within 150 feet of an online indoor sensor. Make sure your indoor sensor is online before checking on any connectivity issues with your outdoor sensor.
Please refer to our indoor sensor help guide if you have any questions on getting your indoor sensor back online.
Check battery life
Once you have confirmed the indoor sensor is online, make sure your sensor has battery power. Remove the batteries and put them back in. Your indicator light should flash 3 times as soon as a battery is put back in your sensor.
If you do not see a light, please replace the batteries. With new batteries, you should see the indicator light flash 3 times.
If you are still having issues keeping your outdoor sensor online, consider the install location. The outdoor sensor should be within 100-150 feet of your indoor sensor, depending on line of sight.
For line of sight, imagine there is a string tied from your indoor sensor to your outdoor sensor. The less walls and home appliances the sensor must go through, the better the line of sight will be. Large home appliances like refrigerators, washer/dryers, and central air can all cause a lot of interference.
Avoid mounting your outdoor sensor on any object that would give off a lot of electro-magnetic radiation. This includes telephone or electric poles, electrical boxes or meters of any kind.